Help and FAQ

About service

Where are your data centers located?

Our data centers are located in Moscow and St. Petersburg. You can choose which data center you'd like your server to be hosted in when creating it.

What equipment does run on? is built on high-performance hardware: Intel Xeon E5 processors and server-class solid-state drives.

Are virtual servers firewall protected?

No, but clients can set up their own firewalls if need be.

What virtualization technology does use?

We use KVM.

What operating systems can be installed on virtual servers?

The following Linux distributions are currently available for installation: Ubuntu 20.04, 18.04, 16.04, 14.04; Debian 9, 10; CentOS 7, 8; Fedora 31, 32. We also offer the following application images for 1-click installation: Vesta, Ajenti, Wordpress, Docker, GOGS, GitLab, Tarantool.

Can I create a virtual server with Windows?

No, we presently do not and are not planning to offer servers with Windows.

None of the configuration options you offer suits me. Can I order a custom cloud?

Yes, you can. Try cloud solutions by Selectel.

What is your SLA like?

Under our service level agreement (SLA), we guarantee 99.98% uptime. The allotted downtime comes to a total of 8 minutes and 38 seconds per month. If a server's unavailability exceeds this amount, please alert tech support via ticket-system and you will be compensated.

What is your policy towards TOR? users are responsible for everything that happens on their servers. If we detect or are alerted of any suspicious activity, we reserve the right to block the account and delete the servers the suspicious activity was detected from (see point 4.5 of the SLA).

Can I make suggestions on how to improve your service?

Of course. You can always share your questions, comments, and suggestions with us via ticket system or email.

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