Billing and balance

How does billing work?

Your balance will be charged hourly according to the following price plan:
200 ₽/month - 0,29761904761905 ₽/hour
400 ₽/month - 0,5952380952381 ₽/hour
800 ₽/month - 1,19047619047619 ₽/hour
1600 ₽/month - 2,38095238095238 ₽/hour
3200 ₽/month - 4,76190476190476 ₽/hour
Servers are charged every hour for 672 hours (UTC Time) per month. Servers are not charged for additional time over 672 hours (28 days) within the calendar month. If a server's configuration is changed, the timer restarts for that month.

How can I change my server's configuration and how much will it cost?

A server's configuration can be changed (but only increased) at any time. Changes come into effect after the server has been restarted.

I've stopped my server, but I'm still being charged. Why?

Once a server is created, we set aside its RAM, disk space, and processors. This ensures its resources are always available, but it means the resources are considered in use even when the server is offline. If a server is blocked or stopped and we are at fault, then you will not be charged for that time.

How can I add funds to my balance?

You may top up your balance using bank cards. Unfortunately, we do not accept virtual cards at this time.View payment details.

Do you issue returns?

If you would like a return of unused funds, please contact support via the ticket system.Returns process.

How much does backup storage cost?

Your balance will be charged hourly for backup storage according to the following price plan:
20 GB — 40 rub./month
30 GB — 60 rub./month
40 GB — 80 rub./month
60 GB — 110 rub./month
80 GB — 160 rub./month